Technology Help
Laptop Information
Student Technology Charges Device/Cords/Damages
Iredell-Statesville Schools students who are participating in our 1:1 initiative and are issued a personal device (iPad and/or MacBook) are subject to the following fees.
To help sustain the technology investment from grant and district funds, Iredell-Statesville Schools is implementing a technology usage fee. Similar to several North Carolina school districts, Iredell-Statesville Schools has implemented a technology usage fee at our schools.
The technology usage fee of $50 will apply for this school year. Anyone seeking a fee reduction should contact the school principal for qualification information. All students/parents must have the Iredell-Statesville Schools Technology Usage Fee Form prior to technology devices being issued.
In addition to the Technology Fees, students (and parents) are responsible for charges incurred due to lost cords, stolen or lost devices, and machine damages and repair costs. In an effort to ensure a balance between compliance, fairness, and awareness of student/parent hardship, Iredell-Statesville Schools provides the following guidance for schools in working with students and parents regarding technology charges:
|
Item |
Description |
Estimated Cost |
|
Power Brick Charger |
Macbook iPad |
$50.00 $17.10 |
|
Power Extension Cord |
Macbook iPad |
$7.00 $17.10 |
|
Screen Only |
Cracked |
$199.00 |
|
Ipad Screen |
Display ONLY |
$200.00 |
|
Trackpad |
Cracked |
$45.00 |
|
Keyboard |
Missing/Replacement Key Missing cone (rubber piece under key) |
$10.00 $159.00 |
|
Case Damage (top, bottom, & interior) |
Bottom Plate Top Case Clamshell (LCD Display and Screen Case) |
$69.00 $159.00 $449.00 |
|
Total Loss |
Macbook iPad |
$770.00 $400.00 |
Apple Care
Iredell-Statesville Schools does purchase the Apple Care service package for each machine, which allows for up to 2 repairs to be handled for a service fee paid for by ISS (see graphic below). Due to devices being reused, some devices may have already used both instances of the Apple Care allotment. Apple Care for all devices expires March 1, 2021.
|
Please note that Apple Care does not cover the following:
|
SafeWare Insurance (optional) - (pricing and sign up information below)
Parents/students may also purchase additional insurance from Safeware for their devices.
*** Chargers are not included in any coverage option
FULL COVERAGE INCLUDES:
-
Theft/Burglary/Robbery
-
must have police report filed within 5 days of theft
-
Police report MUST include serial number
-
-
Accidental Damage (cracked screen, liquid spills)
-
Fire
-
Power surge
-
Vandalism
-
Natural disasters
Full coverage DOES NOT cover:
-
Chargers for any reason
-
Intentional damage
-
Theft from unlocked vehicle
-
Lost device
LIMITED COVERAGE INCLUDES:
-
Accidental damage (cracked screens and liquid spills)
Limited coverage DOES NOT include chargers for any reason
Because of the highly mobile nature of technology programs, with devices being used at both school and at home, many schools across the nation have developed a working relationship with Safeware. We have arranged a safe, secure, and easy method for purchasing Safeware coverage on your son or daughter’s computing device.
Once you’ve entered all the requested information you will be asked to hit “Submit” one time. If you hit this button more than once your credit card will be charged more than once.
Common Questions You May Have During Your Enrollment
How do I get a policy for my child?
You are enrolling in group coverage, not individual coverage. You will need to contact you school for instructions. Since these portals are for school group policies and each program is different we aren’t the best source of information on how to get coverage.
What website do I go to for insurance for my child?
The website for K12 student enrollment is partner.safeware.com. Check the enrollment form you received from your school for specific login information. You can also ask your school for this information.
I lost the paper that says how to log in. How do I enroll?
If you have lost this form your school should have more on hand.
I misspelled my child’s name/I put the wrong serial number in. How do I fix this?
If you have enrolled with an incorrect serial number or a student name simply email the school name and school district name as well as corrected student name/serial number to service1@safeware.com. The same rule applies if you didn’t enter a name or serial number at all. We will correct these issues on our end and make your school aware.
I have more than one child in the same school technology program? Do I only enroll once?
If you have more than one child to enroll you will have to do so one at a time and you will be charged for each enrollment. You will also receive an email confirmation for each enrollment.
MacBook Help
If your MacBook is not working properly ~
1. Restart your computer and log back in.
2. Contact Mrs. Nesbitt to complete a work order.
or
3. Submit a work order on your own with this link. Log in with your school email and password. Click the Create New Ticket button in the upper right corner.
Submit a Work Order
Click here to submit a work order for your MacBook.
Log in with your school email and password.
Click the Create New Ticket button in the upper right corner.
Zoom Help
For Zoom to work properly~
You must install and update Zoom from the filewave kiosk (the red feather in the upper right corner of your screen).
After you have installed or updated Zoom from the filewave kiosk, restart your computer.
Be sure to open Zoom from applications and not from the Zoom website.