Technology Help

 

 

Student Technology Charges Device/Cords/Damages

 

Iredell-Statesville Schools students who are participating in our 1:1 initiative and are issued a personal device (iPad and/or MacBook) are subject to the following fees.

 

To help sustain the technology investment from grant and district funds, Iredell-Statesville Schools is implementing a technology usage fee. Similar to several North Carolina school districts, Iredell-Statesville Schools has implemented a technology usage fee at our schools.

 

The technology usage fee of $50 will apply for this school year. Anyone seeking a fee reduction should contact the school principal for qualification information. All students/parents must have the Iredell-Statesville Schools Technology Usage Fee Form prior to technology devices being issued.

 

In addition to the Technology Fees, students (and parents) are responsible for charges incurred due to lost cords, stolen or lost devices, and machine damages and repair costs. In an effort to ensure a balance between compliance, fairness, and awareness of student/parent hardship, Iredell-Statesville Schools provides the following guidance for schools in working with students and parents regarding technology charges:

 

Item	Description	Estimated Cost
Power Brick Charger	Macbook iPad	$50.00 $17.10
Power Extension Cord	Macbook iPad	$7.00 $17.10
Screen Only	Cracked	$199.00
Ipad Screen	Display ONLY	$200.00
Trackpad	Cracked	$45.00
Keyboard	Missing/Replacement Key  Missing cone (rubber piece under key)	$10.00 $159.00
Case Damage (top, bottom, & interior)	Bottom Plate Top Case Clamshell (LCD Display and Screen Case)	$69.00 $159.00 $449.00
Total Loss	Macbook iPad	$770.00 $400.00

 

Apple Care

 

Iredell-Statesville Schools does purchase the Apple Care service package for each machine, which allows for up to 2 repairs to be handled for a service fee paid for by ISS (see graphic below). Due to devices being reused, some devices may have already used both instances of the Apple Care allotment. Apple Care for all devices expires March 1, 2021.

 

 

Please note that Apple Care does not cover the following:   Lost or stolen device Damage caused by reckless, abusive, willful, or intentional conduct Damage caused by fire, earthquake, flood, or other similar external causes Damage caused by the presence of hazardous materials, including, but not limited to biological materials and allergens, that present a risk to human health. This includes human/pet vomit, urine, fecal matter, bugs, etc If serial number has been altered, defaced, or removed

 

SafeWare Insurance (optional) - (pricing and sign up information below)

 

Parents/students may also purchase additional insurance from Safeware for their devices. 

 

*** Chargers are not included in any coverage option

 

 

FULL COVERAGE INCLUDES:

• Theft/Burglary/Robbery 

  • must have police report filed within 5 days of theft

  • Police report MUST include serial number

• Accidental Damage (cracked screen, liquid spills)

• Fire

• Power surge

• Vandalism

• Natural disasters

 

Full coverage DOES NOT cover:

• Chargers for any reason

• Intentional damage

• Theft from unlocked vehicle

• Lost device

 

 

LIMITED COVERAGE INCLUDES:

• Accidental damage (cracked screens and liquid spills)

 

Limited coverage DOES NOT include chargers for any reason

Because of the highly mobile nature of technology programs, with devices being used at both school and at home, many schools across the nation have developed a working relationship with Safeware. We have arranged a safe, secure, and easy method for purchasing Safeware coverage on your son or daughter’s computing device. 

Once you’ve entered all the requested information you will be asked to hit “Submit” one time. If you hit this button more than once your credit card will be charged more than once. 

Common Questions You May Have During Your Enrollment 

 How do I get a policy for my child? 

You are enrolling in group coverage, not individual coverage. You will need to contact you school for instructions. Since these portals are for school group policies and each program is different we aren’t the best source of information on how to get coverage. 

 What website do I go to for insurance for my child? 

The website for K12 student enrollment is partner.safeware.com. Check the enrollment form you received from your school for specific login information. You can also ask your school for this information. 

 I lost the paper that says how to log in. How do I enroll? 

If you have lost this form your school should have more on hand. 

 I misspelled my child’s name/I put the wrong serial number in. How do I fix this? 

If you have enrolled with an incorrect serial number or a student name simply email the school name and school district name as well as corrected student name/serial number to service1@safeware.com. The same rule applies if you didn’t enter a name or serial number at all. We will correct these issues on our end and make your school aware. 

 I have more than one child in the same school technology program? Do I only enroll once? 

If you have more than one child to enroll you will have to do so one at a time and you will be charged for each enrollment. You will also receive an email confirmation for each enrollment. 

 

 

If your MacBook is not working properly ~

 

1. Restart your computer and log back in.

2. Contact Mrs. Nesbitt to complete a work order.

or

3. Submit a work order on your own with this link. Log in with your school email and password. Click the Create New Ticket button in the upper right corner. 

 

 

Click here to submit a work order for your MacBook.

 

Log in with your school email and password.

 

Click the Create New Ticket button in the upper right corner. 

 

 

For Zoom to work properly~

 

You must install and update Zoom from the filewave kiosk (the red feather in the upper right corner of your screen). 

 

After you have installed or updated Zoom from the filewave kiosk, restart your computer.

 

Be sure to open Zoom from applications and not from the Zoom website.

 

1. Click on a finder window.

2. Click on Applications.

3. Open the folder "Apps from ISS".

4. Double click on zoom.us. 

Logging in to your school email account~

 

1. Go to gmail.com

 

2. Click Sign In

 

3. Enter your email address (studentID@student.iss.k12.nc.us)

 

4. Click Next

 

5. Enter your password (same as your computer password)

 

6. Click Next

Directions for Completing the Student AUP form online:

 

1. Access the Student AUP Form linked here.
2. Export the form as a PDF by clicking File and choosing Export as PDF...
3. Save the file to your desktop for easy access.
4. Double click the file on your desktop to open the PDF in Preview.
5. Click View and choose Show Markup Toolbar.
6. Click on the Text Tool to add a text box.
7. Drag the text box to the line on the form.
8. Double click the word Text and type your information for that line.
9. Repeat the text box process for all lines on the form.
10. Save your annotated form.
11. Email your form to lori_nesbitt@iss.k12.nc.us